Email us
Write to [email protected] for anything: your account, a video that did not come out right, plans and billing, or a question about how something works. Write from the email address you sign in with, so we can find your account.
To get an answer in one reply, include:
- what you did, what you expected, and what happened instead;
- the project's link (copy it from the address bar in the app), or its project id;
- for a render that failed, the job id shown on the render page;
- if you work through an AI assistant (ChatGPT, Claude, Cursor), its name and the exact error message it showed.
Find an answer yourself
- Documentation: making videos, scenes, voices, brand, the API and the CLI.
- FAQ: plans, AI minutes, rendering and AI assistants.
- Use decodx from an AI assistant: connecting ChatGPT, Claude or another client to the decodx MCP server, and signing in again.
- Pricing: what each plan includes.
The decodx plugins
Problems with the decodx plugin for ChatGPT, Claude, Codex or Grok, or with its skills: email us, or open an issue on GitHub.
Your account and data
To change your plan, open Settings › Billing in the app. To delete your account or ask what data we hold, email us; the Privacy Policy explains your choices, and the Terms of Service the rules of using decodx.
Report a security problem
Email [email protected] with "Security" in the subject. Please do not put the details in a public GitHub issue.